Updated October 2025  

Harmony Voyages is a member of The Travel Trust Association (TTA) – a trade association of Travel Agents, Tour Operators and Travel Organisers that operate trust accounts to provide financial protection for consumers. The TTA lays down strict guidelines on how customer funds may be handled, and each member must adhere to these guidelines. 
 
Every TTA member places customers’ funds into a designated trust account, which is supervised by an independent trustee. The trustee is a banker, Chartered or Certified Accountant, or Solicitor. Your funds are held in this account and may not be released unless you receive your holiday, or your funds are transferred to another company that assumes responsibility and provides equivalent financial protection.  

1. Your Holiday Contract

When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law and under the jurisdiction of the English Courts.  

2. Your Financial Protection

We provide full financial protection for our package holidays. 
 2.1 Flight-based holidays – This is through our Air Travel Organiser’s Licence (ATOL)   

When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong. 
We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we are not able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding under your contract to that alternative ATOL holder.  

 
If we are unable to provide the services listed (or a suitable alternative) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us or your travel agent. 
 2.2 Non-flight package holidays – When you buy a package holiday that does not include a flight, protection is provided by way of a trust account and financial guarantee held in accordance with the Travel Trust Association’s regulations and the UK Package Travel Regulations.   

3. Your Holiday Price 

3.1 We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.  

3.2 When you make your booking you must pay a deposit advised at time of booking. The balance of the price of your travel arrangements must be paid no later than the date shown on the confirmation invoice. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit and levy cancellation charges as detailed below. A charge of £25 per cheque will be levied for unpaid cheques.  

3.3 Changes in transportation costs, including the cost of fuel, duties, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we can offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.  

3.4 When you buy a flight-based holiday, all monies you pay to the travel agent are held on behalf and for the benefit of the Trustees of the Air Travel Trust always. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are always held by him on our behalf.  

3.5 In some destinations a compulsory city tax may be applicable and will be charged to you locally. 

4. If You Change Your Booking 

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible.  

Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25 per person (maximum £100 per reservation form), and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex/Airline Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Any additional person added to a booking will be deemed to have accepted these Booking Conditions. 

5. If You Cancel Your Holiday 

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:  

Period before departure cancellation charge in which you notify us (whichever is the greater):  

90 days or more = deposit only (non-transferrable)  

89 – 57 days = 60% of holiday cost or deposit (non-transferrable)  

56 – 43 days = 75% of holiday cost or deposit (non-transferrable)  

42 – 15 days = 85% of holiday cost or deposit (non-transferrable)  

14 days or less = 100% of holiday cost or deposit (non-transferrable)  

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

 

6. If We Change or Cancel Your Holiday 

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.  

6.1 Changes. If we make a major change to your transport or hotel, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value) or cancelling your holiday and receiving a full refund of all monies paid. In some cases, we will also pay compensation (see below). These options do not apply for minor changes. Examples of minor changes include alteration of your outward/return transport by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.  

6.2 Cancellation. We will not cancel your travel arrangements less than 6 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a travel particular arrangement is not reached. If your holiday is cancelled, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below).  

6.3 Insurance. If we cancel or make a major change and you accept a refund, we will consider an appropriate refund of your travel insurance premiums if you can show that you are unable to transfer or reuse your policy.  

6.4 Compensation. If we cancel or make a major change, we may pay or arrange compensation as detailed below, depending on the circumstances of the change, except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Period before departure, the amount you may be entitled to receive from us:
43 – 56 days £20 per person
29 – 42 days £30 per person
15 – 28 days £40 per person
00 – 14 days £50 per person  

6.5 Force Majeure. We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. Compensation will also not be paid where an element of your holiday includes entertainment and the artist is unable to perform due transport malfunctions, death or illness of the artist or an immediate close family member.  

6.6 Holidays terminated by us. We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any passenger whose behaviour is such that it is in our opinion likely to cause distress, damage, danger or annoyance to our passengers, our employees or to any third party or to property. If you are prevented from travelling because, in the opinion of any passengers, you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday ceases and we shall be under no obligation to pay any refund, compensation or costs to you. Please note that we have no control over the behaviour of other persons staying at or visiting your holiday accommodation and we are not responsible for any withdrawal or impairment of facilities or other loss or damage caused by them. Under no circumstances are you entitled to share or sub-let your accommodation with anyone other than those passengers shown on your booking. 

7. Delays

We cannot accept any liability for any subsequent additional costs for any delays in your flight or other transport to or from the UK where the cancellation or delay is caused by adverse weather conditions, re-scheduling times by the airline, the airline authorities and/or the action of the air traffic controllers, port authorities, mechanical breakdown, strike or industrial action or otherwise. However in certain circumstances, you may be able to make a claim under your insurance policy. 

8. If You Have a Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department, Harmony Voyages, 36 King Street, Clitheroe, BB7 2EU, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort, and this may affect your rights under this contract.  

9. Our Liability to You

We accept responsibility for ensuring that the holiday you book with us is supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
If any part of your holiday is not provided as promised, and this has affected the enjoyment of your holiday, we will pay you appropriate compensation. 

We will not be liable for any injury, illness, death, loss (including consequential loss), damage, expense, cost, or other sum or claim of any description whatsoever that results from: 

• The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; 

• The act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements; 

• Or an event or circumstance which could not have been foreseen or avoided even with all due care. 

10. Prompt Assistance in resort

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. 

11. Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. 

12. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. 

13. Insurance

It is mandatory that all passengers have sufficient travel insurance. Passengers without appropriate travel insurance will not be allowed to travel. We require full details of your travel insurance policy at least 30 days prior to departure or you will be deemed to be in breach of contract and will be unable to travel. 

14. Data Protection Act 1984 & 1998

In order to process your booking and ensure that your travel arrangements run smoothly, we need to use the information you provide. We take full responsibility for ensuring proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements, such as airlines, hotels, and transport companies. We will not pass any information on to any person not responsible for part of your travel arrangements, except where required by law.   

Customer correspondence should be directed to: 

Harmony Voyages Ltd. 

36 King Street  

Clitheroe   

Lancashire   

BB7 2EU   

15. Festival Tickets

Upon arrival at the Wristband exchange, you must present your ticket receipt/booking reference and photographic proof of identity (e.g. drivers license or passport) to be issued with a wristband for entry to the Festival. You must always retain the wristband on your person during the Festival. Your ticket and/or wristband may be invalidated if any part of it is removed, altered or defaced.   

Please note that all tickets are non-refundable and non-transferable and in the event you cannot, or no longer wish to attend the festival, or you wish to cancel your ticket for any other reason, you shall not be entitled to a refund.  If the festival is postponed or cancelled by us a full refund will be issued. 

16. Publicity & Marketing

By attending a Harmony Voyages, Costa Festival holiday, you acknowledge that images and video may be captured during the festival using film photography, digital photography, video or other medium and may be used by Harmony Voyages to promote and market the festival, or other future events run by Harmony Voyages via the website, social media platforms and/or across other media platforms. 

17. Passports & Visas

If you are travelling from the UK overseas, British Citizens must in possession of a full passport and ensure it is valid for travel. Your passport must be:  

• issued less than 10 years before the date you enter the country (check the ‘date of issue’)  

• valid for at least 3 months after the day you plan to leave (check the ‘expiry date’)  

You must check your passport meets these requirements before you travel. If your passport was issued before 1 October 2018, extra months may have been added to its expiry date.  

All non-British passport holders must ensure they are in possession of a valid passport and visa (if required). Visas may be required for certain destinations, however the responsibility lies solely with the passenger to obtain these. Further information can be found online  

www.gov.uk/foreign-travel-advice or www.fco.gov.uk 

18. Health Requirements

Passengers must check with their GP for current health requirements for their relevant destination(s). Further information can be found online Healthcare abroad – NHS.  

Prescribed Medication: Passengers should be aware that some countries have a strict policy regarding bringing certain drugs into the region, this can include many prescribed and over the counter medications. Consult your GP or www.fco.gov.uk at least 2 months prior to travel to confirm if any special requirements exist. 

19. Travel Aware – Staying Safe and Healthy Abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware 

20. ESTA

If you are travelling to or transiting (over 8 hours) through the US, the ESTA scheme requires you to complete an online application no less than 72 hours prior to departure. Log on to the ESTA website https://esta.cbp.dhs.gov/esta/  

Currently there is a charge of $14 for the application. This form gives passengers prior approval for entry into the US. The security authorisation lasts for two years. All travellers wishing to enter the US under the VWP will need to hold a passport with an integrated chip (an ePassport). You won’t qualify for entry to the USA under the VWP, and will need to apply for a visa from the nearest US Embassy or Consulate, if:  

• You have a British passport that describes your nationality as something other than ‘British Citizen’  

• Your passport has been extended by 12 months under exceptional measures put in place in mid 2014  

• Your passport does not include certain security features  

• You have been arrested for certain crimes, even if it didn’t result in a criminal conviction  

• You are a dual national of Iran, Iraq, Sudan, or Syria  

• You have travelled to Iran, Iraq, Sudan or Syria since March 2011  

21. Electronic Travel Authorisation (eTA)

Visitors travelling to Canada by air will be expected to get an electronic travel authorisation (eTA) to enter Canada. Exceptions include U.S. citizens, and travellers with a valid Canadian visa. Canadian citizens, including dual citizens, and Canadian permanent residents cannot apply for an eTA. The Canadian government strongly advises all dual nationals to enter Canada using a valid Canadian passport. If you’re travelling by land or sea, you won’t need an eTA when you enter Canada. However, you must travel with acceptable travel documents and identification. For more information about the eTA system, and to apply online visit www.cic.gc.ca/english/visit. The authorisation is electronically linked to your passport and is valid for 5 years or until your passport expires. 

22. Car Hire

Whilst most car hire providers have indicated a passcode is not required, some car hire partners have advised that they will be asking UK customers to present the new one-off passcode when collecting their vehicle. We would highly recommend that all guests hiring cars obtain the passcode from the DVLA www.gov.uk/view-driving-licence. You will require the following information: Driving Licence Number, National Insurance Number, Postcode. Please note: passcodes will only be valid for 21 days and guests hiring cars will need to collect their car hire within 21 days of generating the passcode.